At WISER Transformations (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.      What Information We Collect

We may collect personal information such as:

·             Your name, email address, phone number, and postal address

·             Information you provide when booking calls, signing up for programs, or downloading resources

·             Payment details when purchasing products or services

·             Information about how you use our website (e.g., IP address, browser type, pages visited)

2.     How We Collect Your Information

We collect personal information when you:

·             Subscribe to our mailing list

·             Register for webinars, workshops, or programs

·             Complete assessments, forms, or surveys

·             Communicate with us by email, phone, or social media

·             Visit our website (cookies and analytics may be used)

3.     Why We Collect Your Information

We collect, use, and store your information to:

·             Provide coaching, programs, and resources you request

·             Personalise your experience and support your journey

·             Process payments and manage your account

·             Send you updates, newsletters, and event invitations (you can unsubscribe anytime)

·             Improve our website, services, and communications

·             Comply with legal and regulatory obligations

4.     Disclosure of Information

We respect your privacy. We will never sell your personal information.

We may share your information with:

·             Service providers (e.g., payment processors, email platforms, learning portals) to deliver our services

·             Professional advisers (e.g., accountants, legal advisers) where necessary

·             Authorities if required by law

5.     Storage and Security

We take reasonable steps to keep your information safe, including using secure servers, password protection, and data encryption where possible. Please note that no method of transmission or storage is 100% secure, but we do our best to protect your data.

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6.     Access and Correction

You can request access to the personal information we hold about you, or ask for corrections if it’s inaccurate or out of date, by contacting us at the details below

7.     Direct Marketing and Opt-Out

We may send you occasional updates, resources, or offers we believe are relevant. You can opt out at any time by clicking “unsubscribe” or contacting us directly.

8.     Cookies and Online Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. You can adjust your browser settings to refuse cookies if you prefer.

9.   Overseas Disclosure

Some service providers (e.g., cloud platforms, learning systems, or email services) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

10.  Questions or Complaints

If you have any questions, concerns, or complaints about how your information is handled, please contact us:

Andrea Casabene – WISER Transformations

📍 Melbourne, Victoria, Australia
📧 [email protected]
📞 +61 417 109 251

If you are not satisfied with our response, you may lodge a complaint with the Office of Australian Information Commissioner (OAIC): www.oaic.gov.au:

11.   Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website